The Challenge

To restructure the organisation and implement a workforce reduction plan.

What we did

The two most important factors for the team was to respect employee dignity and business planning. Together with the Senior Leadership team we developed a roadmap for the future, covering – vision for the future, brand and reputation, communications, operational plan which involved restructuring roles and departmental structures, investment in employees (upskilling and support), plan to ensure continuity of trading with consistent service levels. Downsizing successfully is very difficult and takes an emotional toll on all managers and employees. We implemented a workforce change strategy, the most critical aspect being open communication with all employees, explaining why the restructuring was necessary and giving employees space to digest, react and accept the change.

What was the outcome?

The organisational restructure was successfully implemented, staff morale maintained and key business targets achieved.